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Customer Journey Map: Ideal vs Real

30 May, 2022

Imagined CJM is not relevant to real user behavior. Event based helps to understand the real one.

How to Discover User Pathways across tech-products

07 January, 2021

Why product and data teams should research User Pathways, Customer Journey and Visualize it

User traces, customer journey automation, and IT-process transparency

06 January, 2021

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